Connor Lennon
Product & operations · Charlotte, NC
Cold calls, a company of my own, a fintech startup and a big bank. Six years, four cities, and the same puzzle every time. Here's how it went.
Prologue Columbia, SC
I studied finance and international business at the University of South Carolina's Darla Moore School of Business and graduated magna cum laude. I loved the numbers, but I kept noticing that the interesting part was always the people behind them: why they decided what they decided, and what got in their way.
01 2020 · New York, NY
My first job was in sales development at BrightEdge, starting in the spring of 2020. It was a strange time to start anything. My whole job was getting busy strangers to give me a few minutes, and by the end I'd built more than $350K of qualified pipeline.
What it taught me Everyone is busy. Respect their time, and get to the point.
02 2021–2022 · Limerick, PA
In 2021 I co-founded Cobblestone Capital Group, a boutique wealth management firm. No clients, no assets, no logo anyone recognized. I earned my Series 7 and 66, did the research, made the calls, and we grew to more than $1.5M under management with 10 new clients, one conversation at a time.
What it taught me Trust doesn't scale. You earn it one person at a time.
03 2023–2025 · Charlotte, NC
Next came BrightDime, a fintech startup. I started in business development and marketing, doing customer discovery and competitive research that sharpened how we told our story. That brought in $90K+ in new annual recurring revenue, and our content strategy more than doubled website traffic.
Then I moved into customer experience and looked after 50+ business clients. I spent a lot of time in the feedback and usage data, finding exactly where people dropped off during signup and onboarding, then fixing those spots.
What it taught me The data tells you where people get stuck. The people tell you why.
04 2025–now · Charlotte, NC
Today I'm a Senior Consultant (AVP) on Truist's Client Experience and Digital team. Every new digital product idea starts with an intake request, and those requests were waiting more than a month for a decision. So I redesigned the form and the process behind it, added automatic status updates, and built a dashboard so 650+ people could finally see where their requests stood.
51% less waiting, across hundreds of requests a year.
I've also helped evaluate around 100 digital product ideas, built dashboards that connect each idea to what actually ships, and piloted a GenAI assistant that reads new requests, spots what's missing and drafts the follow-up questions, with a human always making the call.
What it's teaching me Sometimes the best product is just a shorter wait.
∞ Next
The thread through all of it: find the place where people get stuck, understand why, and build the thing that gets them moving again. Usually that's a product. Sometimes it's a form, a dashboard, or one well-timed email. If you're working on something like that, I'd love to hear about it.
Whether it's a role, a stuck process, or just a good conversation about product, my inbox is open.
It's in Charlotte